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International Services Office (ISO)


Please consult ISO's COVID-19 Immigration Information page and related Frequently Asked Questions.  These will be updated as appropriate.

NEW ICE GUIDANCE: On July 24, 2020, the Department of Homeland Security's Immigration and Customs Enforcement (ICE) issued supplementary guidance regarding Fall 2020 enrollment requirements for F-1 students. See ISO's summary document for more information. Additional resources and programming will be available in early August.

Virtual Town Hall
: Friday, July 17th, 11:00AM EDT
Following the 7/14 rescission of recent ICE guidance, ISO Student Services presented on the latest government information on COVID-19 and Fall 2020, along with analysis of immigration options based on potential student enrollment plans. Recording and Handout are now available on our Events Archive page, and additional FAQs should be available the week of July 20th.


ISO Operations during COVID-19: Advising & business processes are operating in a virtual environment, until further notice.  Advising appointments and ISO Student Walk-In Hours have resumed. Please contact us to coordinate during office hours.

We provide services to international students, scholars, employees, and other visitors to the University of Rochester, as well as the departments that host and support them.

Our responsibilities include:

  • Issuing immigration documents
  • Advising on relevant immigration matters
  • Meeting US reporting requirements
  • Offering information on adjusting to life and culture in the US and at Rochester

Learn more about our office or contact us. You can also follow us on Facebook and Twitter.

Alerts and Messages  Alert!

  • ISO advising & business practices move online

    Effective March 16th, and consistent with university policy, ISO has moved all advising and business processes to a virtual environment. Current changes to our operations include:

    • Inquiries can be submitted by email or phone during open office hoursTo reduce demand on University resources, ISO has a secured a temporary phone number to be used during remote operations. Please contact ISO via email to, or phone to +1 (585) 371-8736. We appreciate your continued patience!
    • Routine appointments and regular walk-in advising services are available via Zoom. To schedule an advising appointment, please contact us to identify an appropriate staff member and suitable time. To participate is ISO Student Walk-In Hours, please join our Zoom Room at on weekday afternoons from 1:30pm to 4:30pm, Eastern time (excluding Wednesdays).
    • Document distribution options are under review. In some cases, immigration reporting will still be done in SEVIS resulting in a new I-20 or DS-2019, but the document may be held in ISO until we are able to deliver documents reliably. Travel signature requests can be coordinated using the 'I-20/DS-2019 Reprint Request' available via URcompass.
    • Document submissions to ISO may be made electronically via PDF documents over email or via the URcompass client portal (preferred).
    • All Satellite Hours (River Campus and Eastman) are canceled for the remainder of the semester, and all services and business usually provided will be done virtually.
    • Appointments for GTP Assistant tax support are canceled. Our staff is available to review questions via email for referrals and technical direction, but can no longer provide individual tax guidance. Please contact


  • Tax Webinars & Resources for 2019 Income

    Resources are available for international students & scholars to prepare and file their tax returns for all earnings in the 2019 calendar year.  Please find more information online, including:
       Nonresident Alien Tax webinars 2/4, 3/4, 4/3
       Support & Resources available  
       Requests for GTP Assistance
       Simple questions via email to

  • Recent Immigration Actions & Policies

    The latest Executive Order summaries, government information, and a statement on ISO sponsorship practices are available on our Recent Immigration Actions page.

International Services Office