Contact the ISO!
The International Services Office staff is available to assist you with a variety of needs during your time here. Our contact details are listed below, which you may use to schedule an appointment or ask for general information. Please let us know how we can help!
General Inquiries & Student Services
Email: questions@iso.rochester.eduPhone: + 1 (585) 275-2866
Fax: +1 (585) 276-2943
Scholar Services
For scholar related questions, please contact your Immigration Advisor. Please see our page here for contact information.
After-Hours Emergencies
If you are experiencing an immigration or personal emergency when the office is closed, please phone UR Public Safety at +1 (585) 275-3333 and the ISO staff member on-call will be notified. This does not include requests for updated immigration documents or travel signatures, since we are unable to provide these outside of normal office hours.
Access to ISO
- Locations & Directions
Main Office & Address:
For US Postal Service & intercampus mail deliveries:
International Services Office
40 Celebration Drive, PO Box 270446
University of Rochester
Rochester, NY 14627-0446
USAFor packages, courier services (FedEx, DHL, etc.) & physical location:
International Services Office
40 Celebration Drive, Suite 100
University of Rochester
Rochester, NY 14620
USA
See MapDirections to main office in College Town:
ISO's reception area is located on the first floor of College Town Building 3 (40 Celebration Drive). This building is located diagonally across the parking lot behind the University of Rochester Bookstore.There is one entrance to the building from the parking lot, and one entrance along Celebration Drive (near Breathe Yoga). Once you enter the building, follow the hallway until you find the entrance to the Global Engagement & International Services Office reception area.
College Town is a 15-20 minute walk from the River Campus. Additionally, the College Town Express and the Blue Line university shuttles both have stops located conveniently near our office. If you are driving for your visit, two hour parking is available in the parking lot directly behind the UR Barnes & Noble bookstore.
River Campus Satellite Office:
213 Morey Hall, River Campus
University of Rochester
Rochester, NY 14627
USAEastman Satellite Office:
Room 506, Main Building
Eastman School of Music
26 Gibbs Street
Rochester, NY 14604
USA - Hours
Main Office in College Town
Our main office in College Town (40 Celebration Drive) is open year-round, except for recognized university holidays.
Office Hours: 8:30 a.m. - 4:30 p.m. Monday - Friday
Student Walk-in Advising Hours: 1:30 p.m. - 4:30 p.m. Monday - Friday
River Campus Satellite Office:
Our satellite office on River Campus is available during the academic year (closed during official university breaks and holidays) for limited services and walk-in advising hours.
Office Hours: 11:00 a.m. - 4:30 p.m. Monday, Tuesday, Thursday (closed Wednesdays and Fridays)
Student Walk-in Advising Hours: 1:30 p.m. - 4:30 p.m. Monday, Tuesday, Thursday
Eastman Satellite Office:
Our satellite office on the Eastman Campus is available during the academic year (closed during official university breaks and holidays) for limited services and walk-in advising hours.
Office Hours: 1:30 p.m. - 4:30 p.m. Tuesday & Wednesday
Student Walk-in Advising Hours: 1:30 p.m. - 4:30 p.m. Tuesday & Wednesday
Spring Break 2019
Our River Campus and Eastman Satellite offices will be closed for Spring Break: Monday, March 11th through Friday, March 15th. These offices will re-open on Monday, March 18th.
Our College Town office will be open during our regular hours (8:30am-4:30pm, Monday-Friday).
Holiday Hours 2018
The ISO is closed on all University Holidays. In addition, some of our regular hours around these holidays may be adjusted due to staff availability. Below are our anticipated hours for holidays in December and January.
December & January Adjusted Hours
The ISO's satellite offices on River Campus and Eastman campus will be closed for winter break beginning Friday, December 14, 2018. Our regular satellite office hours will resume on Tuesday, January 15, 2019.
Monday, December 24, 2018:
College Town: 8:30 a.m. – 2:00 p.m.; Walk‐Ins 12:00 p.m. – 2:00 p.m.
River Campus & ESM: Closed during winter break.Tuesday, December 25, 2018:
Closed for University Holiday.Wednesday, December 26 - Friday, December 28, 2018:
College Town: Regular traffic & Walk-Ins 11:00 a.m. - 1:00 p.m.
River Campus & ESM: Closed during winter break.Monday, December 31, 2018:
College Town: Regular traffic & Walk-Ins 11:00 a.m. - 1:00 p.m.
River Campus & ESM: Closed during winter break.Tuesday, January 1, 2019:
Closed for University Holiday.Wednesday, January 2, 2019:
College Town: Regular office hours resume.
River Campus & ESM: Closed during winter break.Tuesday, January 15, 2019:
River Campus & ESM satellite office hours resume. - Advising Appointments & Walk-In Advising
Appointments are required to speak with an advisor or to address detailed questions or concerns. Same-day appointments cannot typically be accommodated, so please schedule at least one day in advance.
Advisor appointments typically last about 30 minutes.
To make an appointment with an ISO Student Services Advisor, call +1 (585) 275-2866 or email questions@iso.rochester.edu.
To make an appointment with an ISO Scholar Services Advisor, please contact your Immigration Advisor. For contact information, please see our page here.
Student Walk-In Hours
During walk-in hours at any of our locations, an ISO Student Advisor is available to answer quick questions and to review documentation for travel, benefit applications, and more. An average walk-in lasts about 5–10 minutes. For more complicated questions, we will schedule a follow-up appointment.
Note: ISO Student Services Advisors assist nonimmigrant students who enroll full-time or otherwise pursue specific academic objectives, with or without matriculation to a University degree program. Non-University-sponsored students from Fulbright and other organizations are also supported.
Note: ISO Scholar Services Advisors assist temporary nonimmigrant workers who engage in authorized employment or self-sponsored research activities at the University.