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Contact the ISO!

The International Services Office staff is available to assist you with a variety of needs during your time here. Our contact details are listed below, which you may use to schedule an appointment or ask for general information. Please let us know how we can help!


ISO Student Services logo

General Inquiries & Student Services

Phone: + 1 (585) 275-2866
Fax: +1 (585) 276-2943
ISO Scholar Services logo

Scholar Services

For scholar related questions, please contact your Immigration Advisor. Please see our page here for contact information.


After-Hours Emergencies

If you are experiencing an immigration or personal emergency when the office is closed, please phone UR Public Safety at +1 (585) 275-3333 and the ISO staff member on-call will be notified.  This does not include requests for updated immigration documents or travel signatures, since we are unable to provide these outside of normal office hours.

Access to ISO

  • Locations
    Main office and mailing address:

    International Services Office
    213 Morey Hall, PO Box 270446
    University of Rochester
    Rochester, NY 14627-0446

    Directions to main office on River Campus:
    ISO is located on the second floor of Morey Hall, which is next to Rush Rhees Library on the Eastman Quad. We are conveniently located near the library bus stop and within walking distance of most University campuses.

    When you visit, please check in at our reception area located in room 213.

    Eastman Satellite Office:

    Room 506, Main Building
    Eastman School of Music
    26 Gibbs Street
    Rochester, NY 14604

  • Hours

    The main office on the River Campus is open year-round, Monday – Friday, 9 a.m. – 4 p.m., except for recognized University holidays (adjusted hours will be listed below). We invite you to visit during regular office hours to pick up documents or ask for clarification about required forms.

    At the Eastman Satellite Office, an ISO Student Advisor is available only from 1:30 – 4:30 p.m. on Tuesdays and Wednesdays during the academic year. These hours are suspended over winter break and the summer, but Eastman students can still visit the main office on the River Campus.

    Student Walk-In Hours

    Our main office’s walk-in hours for students are from 2 – 4 p.m. on weekdays. No appointment is required.

    During walk-in hours an ISO Student Advisor is usually available to answer quick questions and to review documentation for travel, benefit applications, and more. An average walk-in lasts about 5–10 minutes. For more complicated questions, we will schedule a follow-up appointment.

  • Advisor Appointments

    Appointments are required to speak with an advisor or to address detailed questions or concerns. Same-day appointments cannot typically be accommodated, so please schedule at least one day in advance. 

    Advisor appointments typically last about 30 minutes.

    To make an appointment with an ISO Student Services Advisor, call +1 (585) 275-2866 or email

    To make an appointment with an ISO Scholar Services Advisor, please contact your Immigration Advisor. For contact information, please see our page here.

    Note: ISO Student Services Advisors assist nonimmigrant students who enroll full-time or otherwise pursue specific academic objectives, with or without matriculation to a University degree program. Non-University-sponsored students from Fulbright and other organizations are also supported.

    Note: ISO Scholar Services Advisors assist temporary nonimmigrant workers who engage in authorized employment or self-sponsored research activities at the University.