Tools Search Main Menu

Contact the ISO!

The International Services Office staff is available to assist you with a variety of needs during your time here. Our contact details are listed below, which you may use to schedule an appointment or ask for general information. Please let us know how we can help!

Alert! Effective March 16th, ISO services & advising are shifted to a virtual environment.  Appointment hours and walk-in services remain available, but will only be accepted via phone, email, or Zoom platform.  ISO Satellite locations will not be operational for the remainder of spring term or the summer.  Please contact the appropriate staff below for assistance in scheduling or other concerns.

 

ISO Student Services logo

General Inquiries & Student Services

Email: questions@iso.rochester.edu
TEMP PHONE: +1 (585) 371-8736 (temporary number during office closure)
Main Phone: + 1 (585) 275-2866 (cannot take calls during remote operations)
Fax: +1 (585) 276-2943 (fax services are currently suspended; please email)
ISO Scholar Services logo

Scholar Services

For scholar related questions, please contact your Immigration Advisor. Please see our page here for contact information.

 

After-Hours Emergencies

If you are experiencing an immigration or personal emergency when the office is closed, please phone UR Public Safety at +1 (585) 275-3333 and the ISO staff member on-call will be notified.  This does not include requests for updated immigration documents or travel signatures, since we are unable to provide these outside of normal office hours.

Access to ISO

  • Locations & Directions

    Main Office & Address:

    For US Postal Service & intercampus mail deliveries:
    International Services Office
    40 Celebration Drive, PO Box 270446
    University of Rochester
    Rochester, NY 14627-0446
    USA

    For packages, courier services (FedEx, DHL, etc.) & physical location:
    International Services Office
    40 Celebration Drive, Suite 1.100
    University of Rochester
    Rochester, NY 14620
    USA
    See Map

     

    Alert! Effective March 16th, ISO services & advising are not available at our physical office locations.  Advising services and business operations are now offered in a virtual environment only.  Please contact us by phone or email to coordinate your needs.

    Directions to main office in College Town:
    ISO's reception area is located on the first floor of College Town Building 3 (40 Celebration Drive). This building is located diagonally across the parking lot behind the University of Rochester Bookstore.

    There is one entrance to the building from the parking lot, and one entrance along Celebration Drive (near Breathe Yoga). Once you enter the building, follow the hallway until you find the entrance to the Global Engagement & International Services Office reception area.

    College Town is a 15-20 minute walk from the River Campus. Additionally, the College Town Express and the Blue Line university shuttles both have stops located conveniently near our office. If you are driving for your visit, two hour parking is available in the parking lot directly behind the UR Barnes & Noble bookstore.

    River Campus Satellite Office:

    213 Morey Hall, River Campus
    University of Rochester
    Rochester, NY 14627
    USA

    Eastman Satellite Office:

    Room 506, Main Building
    Eastman School of Music
    26 Gibbs Street
    Rochester, NY 14604
    USA

  • Hours

    Main Office in College Town

    Alert! Effective March 30th, advising appointments & ISO Student Walk-In Hours are available via Zoom, according to our regular schedule.  Appointments can be scheduled via email to questions@iso.rochester.edu.  To participate in walk-in advising, please visit us at https://rochester.zoom.us/my/isowalkins during the hours above.

    Our main office in College Town (40 Celebration Drive, Suite 1.100) is open year-round, except for recognized university holidays. 

    WeekdaysOffice HoursStudent Walk-In Advising
    Monday8:30 a.m. - 4:30 p.m.1:30 p.m. - 4:30 p.m.
    Tuesday8:30 a.m. - 4:30 p.m.1:30 p.m. - 4:30 p.m.
    Wednesday9:30 a.m. - 4:30 p.m.none
    Thursday8:30 a.m. - 4:30 p.m.1:30 p.m. - 4:30 p.m.
    Friday8:30 a.m. - 4:30 p.m.1:30 p.m. - 4:30 p.m.

     

     

     

     

     

     

      

     

     

    River Campus Satellite Office:

    Our satellite office on River Campus is available during the academic year (closed during official university breaks and holidays) for limited services and walk-in advising hours.

    Student Walk-in Advising Hours: 1:30 p.m. - 4:30 p.m., on Mondays & Thursdays

    Eastman Satellite Office:

    Our satellite office on the Eastman Campus is available during the academic year (closed during official university breaks and holidays) for limited services and walk-in advising hours.

    Student Walk-in Advising Hours: 1:30 p.m. - 4:30 p.m., on Tuesdays 

  • Advising Appointments & Walk-In Advising

    Alert! Effective March 30th, advising appointments & ISO Student Walk-In Hours are available via Zoom, according to our regular schedule.  Appointments can be scheduled via email to questions@iso.rochester.edu.  To participate in walk-in advising, please visit us at https://rochester.zoom.us/my/isowalkins during the hours above.

    Appointments are required to speak with an advisor or to address detailed questions or concerns. Same-day appointments cannot typically be accommodated, so please schedule at least one day in advance. 

    Advisor appointments typically last about 30 minutes.

    To make an appointment with an ISO Student Services Advisor, call +1 (585) 371-8736 +1 (585) 275-2866 or email questions@iso.rochester.edu.

    To make an appointment with an ISO Scholar Services Advisor, please contact your Immigration Advisor. For contact information, please see our page here.

    Student Walk-In Hours

    During walk-in hours at any of our locations, an ISO Student Advisor is available to answer quick questions and to review documentation for travel, benefit applications, and more. An average walk-in lasts about 5–10 minutes. For more complicated questions, we will schedule a follow-up appointment.

    Note: ISO Student Services Advisors assist nonimmigrant students who enroll full-time or otherwise pursue specific academic objectives, with or without matriculation to a University degree program. Non-University-sponsored students from Fulbright and other organizations are also supported.

    Note: ISO Scholar Services Advisors assist temporary nonimmigrant workers who engage in authorized employment or self-sponsored research activities at the University.