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GLACIER Tax Prep Assistant

If you have questions about using GLACIER Tax Prep (GTP) or completing the right tax forms, our GTP Tax Assistant is available during tax season to assist you. Half-hour appointments to review your tax forms individually can be scheduled by completing our online appointment form. Simple tax questions can also be submitted by email to tax@iso.rochester.edu.

Appointments are available most weekday afternoons during the tax season, generally from late January through mid-April. Limited Saturday appointments and some extended hours may also be available.

Most appointments are held on the River Campus (Taylor Hall, room 2) but some are also scheduled downtown at the Eastman School of Music (room 506).

For Your Appointment

Please bring the following documents and information to your appointment:

  • Your GLACIER ID and Password. It is not sufficient to have them saved on your laptop. You will need to log into GLACIER from an ISO computer. If you have forgotten your login details, please request that they be emailed to you again before your appointment. To do so, select "Forgot login?" option from the GLACIER website.
  • Your 2017 income forms: W-2, 1099, 1042-S, etc., or any other forms related to any income earned in the US. (Most University 1042-S forms can be printed out from GLACIER; or you can ask the UR payroll department or your employer's payroll department for this required information).
  • Your passport.
  • List of all dates that you entered or departed the US during the last 10 years 
  • Your 2016 Federal and State tax forms, if you filed US income taxes in 2017
  • Your NetID and password in order to log into the HRMS system
  • If you have a spouse or child that you are claiming on your tax return you will also need to bring their passports and all dates that they entered or departed the US during the last 10 years
  • Your bank account and routing numbers if you would like to request a direct deposit if you are eligible for a refund